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❶Determining Customer Requirements Formal and informal customer insight research Basic principles of research.

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Wikipedia is taboo as a source in many academic settings. Besides, I'd rather hear how you define customer service. You talk a lot about the effects of bad customer service, but there isn't a lot of information on what constitutes good customer service.

Businesses should provide an educational stand point to inform their employees on how to give and receive great customer service along with being able to deal with conflict resolution properly. I agree with Notoman, your prof probably will downgrade you if you use Wikipedia as the source of your definition.

Find a more credible source. Speaking of which, one way to add substance and elaboration to an essay is to do a little more research. If you can find even one more book, chapter, article, or credible website to cite, you will probably find more than enough information to fill up the requisite pages.

Quotes from your sources -- if used sparingly -- can also add substance and elaboration. Don't go crazy with this, as teachers get cranky when they can see that a student has used long quotations to fill up space. I'm not saying to do that! But it can be very useful to quote one or two especially well-worded sentences from each of your sources.

Most body paragraphs should contain at least one quotation, possibly two or three, depending upon their length. This is true of most academic papers, and doubly so of research papers, as the quotations from your research should form the foundation of everything you are writing. That said, you need to fully integrate and explicate each quotation, making sure it serves your purpose rather than simply taking up space. I'll play the contrarian, though, when it comes to wikipedia -- unless your prof has specifically forbidden it, there is no reason not to use it.

It has been shown to be roughly as accurate as any print encyclopedia, and covers far more topics, especially recent events, in far more detail. The strongest case against using wikipedia tends to be that encyclopedias of any sort are generally too shallow to make good research sources, but for a simple definition, this doesn't really apply.

There are varying degrees of customer service from very poor to the exceptional and while many people are capable of providing some level of customer service not everyone knows how to effectively provide this vital part of the thriving business puzzle. Gaining loyal customers retention, and increased market share is vital to any business. Businesses should provide an educational stand point to inform their employees on how to give and receive great customer service.

In a small company though, four or more people that lack the knowledge stand for 25 percent of the workforce, and has. What about employees annoyed by the fact that a customer inconvenienced them by asking a question?

Many techniques are implemented and here are a few that are the most essential. The problem with Gradesaver and Cliffnotes is that, as you admit, they tend to be read as substitutes for the book.

I suspect there is nothing in them that a student couldn't come up with himself by reading the text carefully. At the very least, students should be able to make the points summarized in Cliffnotes in their own words, using quotations from the texts, and so not need to cite those sources.

I agree that Wikipedia has some reputation issues, and I certainly wouldn't recommend using it as the main source for a paper. But in this case, it has been quoted once, to provide a definition no one would actually disagree with.

At most the prof might make a note on the paper advising against use of Wikipedia in the future -- I doubt it would lose the student marks, though. Global design and engineering firm Atkins uses ThousandEyes to implement a 'cloud first' strategy, monitoring Office user experience and performance from offices around the world. ThousandEyes for Application Delivery. Learn how improved visibility, new tools, new monitoring capabilities and appropriate packaging can help drive down costs for shippers.

Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.

A leading communication services company serving more than 50 million individual, business and government subscribers across the United States. Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers.

Winning Strategies for Telecom Customer Management. Today it's easy for customers to leave, and they have fewer reasons to stay. In saturated telecom markets, competitors offer similarly high levels of coverage and service. Years of price-based competition have left little room for differentiation and margins are stretched thin. Consolidation of processes and improvement of response times for a U.

The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns. In the recent past, a New York City court convicted 13 people including six medical professionals who had, over several years, milked auto insurance companies of millions in fraudulent claims.

Case Study Published By: The focus was on combining high levels of operational expertise, tight financial discipline and technological excellence to deliver stronger balance sheets. Their health insurance products range from private medical insurance to income protection covering more than , lives.

Five Trailblazers, Five Different Paths. Learn from five inspiring entrepreneurs as they share their experiences growing their companies. From selling coffee to coding to world travel, they blazed different paths.

Now they offer real-world, everyday advice that can make a difference. Leading the Future of Field Service: Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen. Results 1 - 25 of Sep 03, Here are a few things to keep in mind to get your team on the right path and push forward with an effective solution. Apr 07, The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.

Mar 16, The recent economic downturn has created some formidable challenges for the retail banking industry. May 18, In partnership with Forrester Consulting, Bold surveyed businesses across industries with the goal of defining a Customer Engagement maturity model that can serve as a blueprint for those organizations considering how to evolve. May 18, This free guide need examines three seismic forces rocking the customer engagement landscape.

Jan 14, Global design and engineering firm Atkins uses ThousandEyes to implement a 'cloud first' strategy, monitoring Office user experience and performance from offices around the world. May 22, Learn how improved visibility, new tools, new monitoring capabilities and appropriate packaging can help drive down costs for shippers.

May 11, Competing in telecommunications markets is becoming extremely complicated. May 11, A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.

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Jun 10,  · Defined by Wikipedia dictionary, "Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is, the feeling that a product or service has met the customer expectation."(Wikepedia).

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A customer service standards research paper must include an appropriate research design (the appropriateness of the research design is a function of the problem or issue to . Customer service is designed to fix those issues and help maintain the customer base a business has obtained, and even if a customer only receives direct service for a /5(5).

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*Paper Source is not responsible for customer returns that are not received. If you have any additional questions, please contact us at [email protected] or PAPER . Excellent customer service begins at the initial greeting. In this situations, using good people skills will increase the chances for a positive first impression. For example, saying hello with a smile to a customer who just walked in the door will invite that person in and make them feel welcome.