I just moved and prior to my move I called several times so that I could get on the schedule early and have very little interruption in my service. We depend on our internet to do some business from home so the internet was important. I got it all set up and it was perfect and then for some unknown reason the technician showed up at the house three days before our move.
A neighbor called to tell me. I called and was told yes they made a mistake and now they could not get someone out until three days after I moved. I was upset because of our business and was told by the customer service person that I had no reason to be upset, but his manager said that he would try and get me in and would call the next day. No call so I called and was told that the 10th is the soonest. I called one more time before our move and to my delight I was told that they did work me in and to be at the new place the next day between 8and 9 to meet the technician.
My husband was there waiting but no one showed up. Your customer support staff was uncaring and again said that someone would be there three days after the move. You can bet they will charge me for all the non-service and I will have to fight with them to have the charges taken off. If we ran our business like this, we would have no business. Do you just not care about your customers? Someday you will likely regret putting your customers last.
I am not here to complain about the customer service. However whoever is in charge of their location identification, has missed the boat.
I have a small business and I had the same problem until I corrected the map and the location for the GPS. I will not pay for a box to convert digital signals for my t v. I am looking to change my service to someone else. I will not be bullied into paying more for my services. I hate doing business with you people and will encourage my spouse to take our business elsewhere.
Lucky the cable is even working since it usually does not. If I could rate your service, I would give you F-. I made an appointment for a technition to fine tune the digital adapter since we had problems. This man was so courtious to me and my dad. He knew exactly what needed to be done. He explained the new control and set the sound for my dad. Also, I wanted the TW voicemail on the phone disabled so that his answering machine would take over since he knows how to work that.
He took care of that too! We have never had a tech so kind and helpful. My dad is 86 yrs. I so appreciate the professional you sent. He said he was tech 9 to the lady he spoke to about the voicemail.
Thank You, Time Warner! I have had the worst customer service with Time Warner Cable. They have temporary shut off my internet even though they have already processed my payment Check by way of ACH and then wants me to produce all of the burdens of proof for free. Then when I talked to the supervisor they said, oh well, we will not give you any credit or anything even though it is our fault if you paid like you said you did.
This is rediculous and I do not like this type of customer service because there was no customer service. When I get a chance I am cancelling my service. So I am throwing Out their equipment and trying another provider. TW you should not be in this business. This is such a huge inconvenience for me and I feel like no one really cares.
Im seriously considering going somewhere else for my services if this keeps up. Have had service for quite some time months and had noticed that some channels would come and go or had bad audio or distorted video. I eventually took time off work to go to the local TWC office to exchange the cable box because I assumed that may be the problem.
The new box did not resolve my issues so I called tech support and the rep could not fix it remotely. A tech eventually came to my home and he said the signal was very poor and he had to install a booster, which worked. No offer of compensation for months of poor service was offered.
Yesterday my service was disconnected so I called TWC and was told it was for nonpayment of the bill. I was told that it was the amount owing. My service was to be restored within minutes. The rep insisted that I have to make the payment-again for the amount. In the meantime, I was able to reach my son who said that payments are charged automatically to his credit card and that I should not have made any payments.
I spent all day talking to various twc reps and had been hung-up on or cut-off and had not been helped. At the end of the day I demanded to speak to the twc manager who temporarily restored my service until the misdirected payment was retrieved. All issues still have not been fixed. During my conversation with different reps, I was literally laughed and giggled at on the phone and one had the nerve to say it was not his problem nor did he cause the problem.
He was extremely rude as far as I was concerned. I am currently looking for an alternate tv service and as soon as that happens I will sever ties with TWC.
The last few months with time warner have been awful, with this last request today, the worst and leaving me with a decision to discontinue my service. I have been a customer of Oceanic for more than 10 years. In the past few months internet service has been horrible. Numerous friends, relatives are switching to Hawn TelCom, because they cannot tolerate such slow internet service. What are you doing about it, please do not force me to changes services too.
It is getting close to two weeks and still not corrected. Please respond promptly or we will be forced to cancel our service with Time Warner. The Bill Cowher commercials are disgusting — enough is enough — get rid of them — we are wearing out our remote changing to a different channel while they are on. Been trying for at least a week to reduce our cable bill and we keep getting the run around.
Ever wonder why you rank dead last in customer service? I believe you are hiring idiots. I had a problem with the search feature on my cable tv. Also, I asked if the new channel line up guide was available in large print. At first, I was told yes and that a new guide would be sent to me. However, the next time I called the tech said that information was incorrect.
I am soooo fed up with Time Warner. I have been trying for 2 years to change my account to my name as my Father passed away. I call again and again and again. Then the credit card that I am using has a magnetic tape problem and nothing can get charged on it until they fix it. So after talking to TW fro 1 hour and explaining the situation I now have to go to a service center because I have a phone.
I wait from 8: I have to go to work so now I have to go back and take time from work to do this. I call TW to tell this no one is at their office….
Maybe the ex President with the 40 million dollar severance package could help me. I contacted customer service to do a phone check on my daughters phone as it had been busy for over 4 hours. He was most helpful and went out of his way to assist by calling my daughter on her cell phone after she left work. He needs to be recognized for his customer service. I contacted time warner two weeks ago and told them the cable service and internet cable was laying out in the street for over a week.
Where do u still think it is? Also I try calling everyday and get put on hold. This is the worst company for customer service. We had an outage in the area and was told our account would be credited, as it would be 2 weeks before they could send a tech to repair the problem.
In the meantime, we found another provider and cancelled our account. The rep I spoke with stated they would not honor the credit to our acct balance. I am shocked and disgusted. Cheaper is not always better when you contract out of the U. Do a test, call in yourself and see what you think!!!!
We had a problem with our remote and cable box. The above name should read Lucy…if you could not put that remark up I would like to rewrite it. Can someone stop and look before the cable is backfilled? I am getting discussed with TWC in regards to the service and the excuses that customer service and servicemen provide.
I hated it when you bought Insight and now you sold to Comcast. Their service sucks along with their billing. It takes forever to move the curser and to delete a program. Not a happy customer. I had signed up for new service online, printed the order and the amounts on the order was totally different than when the tech came to my house.
Have not had home telephone service for over two weeks again. Have an internet and home service contract but landline phone continues to be a problem.
When I can the tech support number given to me by last tech that came to my home the phone drops dead after several minutes of going through the automated system that includes trying to get me to pay for an upcoming expensive pay for view event that I am not interested in.
Finally got a hold of a tech who told me that they could not get a tech for me for quite some time and way beyond their reported 48 hr response time. I finally crawled under my computer desk and reset all the equipment. My phone now works but the tech is still trying to get someone to repair my phone system as he states the signal is not responding normally. The customer service area of Time Warner is a disgrace. If this does not improve I will cancel my service and recommend that all the members of my family and my large network of friends do the same.
Our cable was cut as a result of new construction on June 26, after numerous phone calls probably one per day, they finally fixed it on July We would have changed cable companies but we had no other choices.
I think it is a very unprofessional way to run a business! Michael at Appleton, Wisconsin has done an outstanding job trying to solve this problem. Also the serviceman who came to the house to work on the problem personally. He was dispatched by Michael. We thought the ATT Uverse phone connection was causing the problem but it has been unplugged and the problem persists.
I began to suspect all of your personnel were radio active as after some changes and fiddling the Wi-Fi radio would work fine but it would eventually fade out. Dop you have an employee for hire who could stand here forever so my radios would work. For those not completely up to speed on this problem we have two WiFi radios. The other WiFi radio is in the next bedroom and its connection is another five feet and a wall away It works when tweaked but then fades out.
As a sideline, when I had ATT as my computer server there was never a problem with the two radios and nothing in the apartment has changed. This essay is only to inform you of the dedication Michael has shown in attempting to solve this problem. He probably has a file as large as the IRS rule book. Tomorrow I will call him and request he shuts down your router while I try to install one with more power. Absolutely horrifying customer service! We moved to another state and sent our equipment back in the package provided by TIME Warner and then we were told it was shipped to the wrong address.
Not our fault since we sent it to where we were told to send it. We have been told on 3 different occasions that this issue has been resolved and on 4 different occasions suprvisors said they would call me back and never returned calls. I have never dealt with a company like this one. They do not honor their commitments, do not return promised calls, and lack integrity which any good company needs and even more, protect.
All I ask is that promises be kept. I have no choice other to move on to another source. Maybe their lack of concern is because of them being purchased. I want all of the commercials that come through on my email to be taken off. I am frustrated now as it is with my cable and with my email account. I talked to someone the other day and she said I should have channels but I am not getting all of those.
Please make these adjustments or I am going to other services. I am totally frustrated with Time Warner Cable. I have requested technician to be sent to fix the internet connection; called again to remind about the appointment to learn nothing was scheduled for the day and time was indicated over the phone. This is a rental vacation home from Saturday to Saturday. It is hard to believe TWC does not keep records of each telephone call which I did to be sure service was going to be done on date and time indicated.
Thank you very much,hoping to hear from you very soon. I hope your satisfied you felt it neccessry to accept 2 payments out of my bank. I told you that I am on dissbillity and could only pay the past due amount of So you debited my account for the I am going to be over drawn at the bank.
There goes at least Now what do I do? Buy my medications,eat,or go to a food shelter for help. I will be doing away with the tv. Keeping my internet for communication. This is not only uneceptable but also very cruel. I hope your company really needed that money so bad. Try calling your team and try to access a supervisor and see how you like being put on ignor until you just give up and hang up after being told it will take 21 days to recover your funds.
One more lost customer!! Just another case of the all mighty dollar. Got my new bill for I feel they forget the loyal customers. Not happy Bill Stires. I am very frustrated. I moved and got charged gas mileage, gas, hourly time spent, wire, screws etc.. Called today, got a gentleman named Randy who stated I should never have been charged, waiting for his supervisor to call.
Three weeks ago I was promised a explicit accounting of my bill…………….. Wanted to make a payment arrangement, never was talked to about that either. Could someone please read this and help me out. Cut the cable cord in April. I do have to use the lousy internet service. Go buy rabbit ears and a tablet. Poor customer service when u call. Charges for things not used. They are as bad as verizon.
Called customer service a total of at least 4 times. Three of those 4 times was disconnected asked to speak to a supervisor and was hung up on again after after waiting 45 minutes. I had cable installed at my home in January. The whole experience was a fail.
We were offered a great deal over the phone and when it came time to deliver nothing was right. The first technician that showed up was a contractor with a poor attitude. He was not able to complete the install and left us without working service. The next technician that arrived hours later was wonderful however, he too made promises that he did not keep. My siding was broke in the installation process and to date I still have cables hanging down with splitters and electrical tape everywhere.
I have called several times with resolution. Apparently at some point in February a supervisor of some sort was at my home and took some pictures of the mess. Each phone call I feel as though I am starting all over, as if there are no notes of the previous calls.
I have been told on several occasions that a supervisor would be in touch with me to address my concerns and to schedule a technician to come out. It is now the end of July and the only thing that I get is a bill in the mail! I have pictures of this mess and I wish I was able to post them here for everyone to see.
Going forward I will not pay another dime to Time Warner and I will not recommend their service to anyone. In trying to communicate this with the company I was treated poorly and hung up on several times. This is uncalled for! This has gone on for far too long. I will take my business elsewhere! I live berry ky. Service man was to arrive at My friend in Columbus, Ohio gets the same package as I do and gets it a lot cheaper.
I live in Plain City, Ohio. We are both senior citizens. Time to get the dish! You internet service and customer service is poor. I would be amazed if you have any internet customers keeping their account with you.
They were going to help me but never even called back. Outsourced service people are the worst. The service is the worst. I had a rental house that the tenant was not paying rent so I turned off the internet that I was paying for and put on a password so that they could not put it on under their name.
Guess what…they called and the agent never even looked and gave them service. When they moved out, I had to wait for them to approve me getting service again.
The longer you are a customer of TW the more the service you receive goes down hill. You give away the store to new customers but nothing for the long time loyalty. Recently there is a problem with the premium channels. This has been going on for 5 days. I pay you people allot of money each month and one of your reps offered me a I tried the chat line.
As for the total experience with TWC, our service is slower, less reliable and, obviously, does not provide tech support. Thank You Time Warner Cable!
Thanks Again Time Warner Cable! I have been reading the bad comments above and i have to admit that i have had a couple of bad experiences myself. BUT the last one was really great. My cable channels all went out early one morning and i called for help. A very nice young man was very helpful and got everything back up and running very quickly. When i asked for help on another problem he told me that my best bet would be to have a tech come out to the house.
I was set up with an appointment for that evening pm. The tech showed up at 6PM and was very cheerful and helpful. He not only answered all my questions and showed me how to work my DVD player correctly so i could watch movies but when told about the cable box problem i had earlier in the day went ahead and ran new cable from the box to my system to make sure that wasnt part of the problem.
Time Warner in the worse service out there. That is a lie!!!! We just called to cancel our phone service, and our bill would stay the same without having our phone with them.
I am posting this on Facebook so all my friend will know the real truth about this company! I found the cable box ripped open and wiring and splitters and wires with electrical tape on them everywhere.
First I was told 3 days, then 7days, etc. Nobody EVER contacted me or checked this out. After several WEEKS I finally called to have a repairman fix the box, and was assured that the technician would trace all the wires to see where they went. Waited several more days for the technician. As far as time warner is UN concerned they would still be tapping my line, enjoying free TV while my reception sucks and I am paying the bill. After 30 some years of being a customer with this cable franchise we are fed up with unreliable services, slow downloads even with the higher grade application which I believe is just a rouse, poor telephone service and monthly pushes to raise their prices by removing services, channels, equipment or requiring boxes along with the false promise of delivering them.
Ever since the channel 4 wars Time Warner whines about not enough profits, but it has oodles of bucks trying buy FOX network for 70 billion…how much profit is enough TWC??? No bad weather on those nights. This will be my last month with TWC as I shift services over to other service vendors. I am a long-term subscriber of your bundled cable T. I faithfully pay premium rates but consistently receive much less than premium services.
My services of all three product are frequently disrupted and malfunction. Frequent phone contact with your customer service staff has been made to little to no lasting avail. I would appreciate long-term, if not permanent,rectification of my service problems along with a reduction in costs if possible, as soon as possible.
My wife is on the phone talking to one of your reps, as I write this email, who is promising all that I am now formally insistently requesting.
I would appreciate both acknowledgement and response of this correspondence as soon as possible. Time warmer sucks, I wish I had the ability to obtain service from another provider. There must really be truly dumb people who work for this useless provider. Screw you time warner you crappy provider.
Have called 5 times regarding pixilazation on TNT, channel I called 2 times last night and issue not resolved!! I get home from work and was told it was a single problem and that no one would come out??? What if your power was out and I told you since it was a single problem that you would have to wait and schedule out next available appointment??
I did contract time warner as my internet provider. I called sprint I was sent a new one, but still time warner can not fix this problem.
I just experienced the most incompetent customer service of my life. My question is, do TWC employees believe they still have a monopoly and we have so few options that our time is of no use or matter?
I think after everyone transferred me so often I know this will get little or no response but needed to vent, and I will be testing any and all other options as I wait 3 more days for my phantom appointment, but this time rather than missing a very important family milestone I get to leave work because, oh well our guy messed up but we do nothing to resolve it or show any customer service at all..
I have no workds to compliment this competent and very nice individual. He helped way above and beyond the cal of duty,efficient,pleasant and could not do enough to satisfy the client. I wish you could have everybody in your company same as Mr. He is a big asset to TWC. Kindly let him know that this letter of compliments was indeed sent to you. I have been a time warner customer for over a year now and up until now I have been happy with my service. Today changed all that.
On Thursday morning my cable and internet service went down. I waited a few hours to see if my service would return on its own, however it did not and I called the service number for help.
The man on the phone said that he would try to reset my service and he hoped that would take care of my problem. He said that just to be sure he would set up a service call For someone to come out on Friday morning between 9 and 10 the next day. I was relieved that they would be able to come so soon and I was pleased with this as a resolution. My wife would have to take off of work to be home when the service man was schedule to come by.
When the time came on Friday morning no one showed up. I was upset because my wife took off of work. I called and they told me that the scheduled time Was not for Friday morning like I was originally told but for Saturday from 9 to 10 and that they were not sure why the first person I talked to told Me Friday. So again my wife took another day off of work to wait at home.
She again waited for someone to show up on Saturday morning. I was told that the service man was running late and the would let him Know my wife was waiting. Well wait she did. She called off of work, cancelled plans with her family and no one ever came or even called to say they would not make it. How can you treat your customers so poorly and not understand that our time is just as precious and valuable as yours.
Shame on you Time Warner. Your customer service is a joke. August 13, I have a rental unit that I wanted WiFi to be installed. I told the agent that I have cable through the Homeowners. I gave him David Gibson in Florida my credit card number and license number. He set me up with a confirmation number and a pin number. Edgar argued with me that I already had WiFi in my unit. I told him that I did not, but that another rental agency there had some units and they had a contract with the rental agency to have WiFi.
The agent there, Scott, said that he did not see an order and if I would give him my credit card information he would put the order in. I told him that I had been on the phone so far for an hour and I was not going to give my credit card infor again to bbe charged for a second time. He then switched me to another call center, Altheia, who was very rude and told me that there was not an order in place and she could not help me because I was not giving her the correct information.
I told her at that point that I was tired of telling different people the same infor when all I wanted to do was set up a time for installation since I already had a confirmation number. She said she did not want a confirmation number and could not find any information in the system with my name or number or address. She cut the call off and I called back only to get someone out of the US. Well guess what, he saw my name, number, address, and when I gave him the confirmation number he saw everything!
Now why did I have to go through 5 people before I could get someone to see what was in the system. Needless to say, I have cancelled the order for WiFi. I am sure that this email will go unread with no reply back, but in reading the other emails, it seems that this is the track record for Time Warner. The business world is too tough to be competitive and stay on top, but I guess Time Warner does not have to worry because they are screwing themselves. I had experienced the worse customer service in my life From your representative.
I called 5 times and phone got Disconected 3 times. I could hear from the Back employees talking and laughing loud. I am going to look For different provider since your customer service Was the only reason to stay.
I have never seen such incompetence in any one company. No call, no note, no response by Time Warner whatsoever! Your customer service is terrible the rap music playing in the background was awful. Customer service is terrible. Wait times 30 minutes, after 30 minutes still have 20 minute wait time. The web site sucks. Everything is designed for selling and billing, no way to talk to a person. I have nothing good to say about the service from Time Warner.
I have spoken to about four different people about my problem. I explained everything all four times. And they still got it wrong. I sat here all day long waiting and then found out the order was written incorrectly, but they would send someone out in a few hours.
I will post this on face book so everyone I know will read It. Today you can not hide. Why do you keep taking away channels, yet still raise the cable every year? Why have you discontinued channel FMLY.
It seems that you are against programming that is not violent or just plane filthy. My appointment was scheduled for am today. I was told the tech had found no one at home. Next I was told the within an hour, there would be another tech. No one came, no one called. Someone called my husband to say it would be between today.
When I called to confirm, there was no such record. When I asked for a supervisor, they said they had no contact with the technical support?? Time-Warner has gone off its rocker, losing customer confidence and loyalty. Called to cancel my cable but wanted to keep internet. Talked to five people, was on the phone for 45 mins and put on hold 14 times!! It was just a game they played because I was canceling account.
No time warner again!! On the 19th you manage to disconnect my wireless servicer and my home phone so i called and was told a service person would have to come to my house another 3 days wait i have apace maker monitor that i cannot use because i have no phone line. I was unhappy with your service when I was paying for it years ago and I am still unhappy with your company.
The contractors you hire are completely ignorant and rude. One of them just tried to fight me after I told him he was parked in a reserved space. Instead of just moving, he tried to pick a fight and bully a woman.
The contractor who installed my service years ago tried to install stolen business modems in my home, broke my lamp and kicked my dog.
I west to our local off and spoke to a very nice young lady asking that it be removed. After some searching, she found that it was ordered through our remote. Interestingly, no one was home on he day in question. She was unable to remove the charge and said she would have to do some research and call me later. Hearing nothing the next day I called the number and got someone in the Phillipines. She said the charge had been removed. I later got a call from California saying the same thing, but that it was my fault and they were doing this as a favor and normally your stuck with the charge.
What, your not entitled to correct errors! WHY do you preempt a race and put on a pre-season football game, instead? This happens sometimes, with the show…. As you can see……. I am NOT happy to see this happening again!! First we asked for our phone number to be the same. Told to wait 5 days or so. He refuses to provide me with a supervisor name and contact info. He has now repeatedly refused to provide corrected installation appointment dates and has now managed to keep us from moving due to zero Internet service.
I have been unable to get TW out to service my cable since the installation. I have called, left messages, spoken to muiltiple people with absolutely not resolution. It is the only option I have, living in Los Angeles to get any local sports and they just do not care. I will never use TW after this. It is the worst customer service experience that I have ever had to deal with. I called TWC customer service to ask about my account.
I have recently added Starz and was told there would be a So fast forward , I get my bill, no rebate. She then proceeded to put me on hold, or so I thought, but she actually hung up on me. Is this how you treat your customers??? His pursed thin lips, his know-it-all voice inflection, the way he just appears out of nowhere is creepy, creepy, creepy.
Please… Consider a change. Always selling you something, never listening, charges you for god knows what! I have been trying to cancel my service for a week.
I keep getting the runaround. NO clue how they stay in business. I want to know do I have wi fire on my internet. I also have a scream keep poping up about Script Error. Again we have encountered another baffling frustrating situation with TWC. We were having signal problems for our TV, phone and internet. We waited four days and a technician came out on Sunday over Labor Day weekend. We were advised that they would call in a day or so.
Now this is where it becomes absolutely baffling. The customer service rep could not find where the technician made the referral so we have to have another technician come out, diagnose and make the call to outside maintenance. This is insanity and an unnecessary cost to TWC. The CS rep and their supervisors are not empowered to make the call to outside service. In the meantime, my service and three other customers are having signal difficulties as my property houses a TWC vault for four homes.
Correction to earlier posting….. For once I have had the pleasure of receiving a service technician who was wonderful. Leslie Tech came to check a phone situation I was having dropped calls. He quickly identified the problem, explained to my husband and I why we were having this problem and fixed it. He was polite, patient answering all of our questions knowledgeable and efficient. He should be the primary example of what the customer should see when they need service.
I would say, he is an asset to the Time Warner service crew and you should have him training your other techs on how to deal with your customers.
I have been a loyal customer for about 20 years now. During that time you have offered all types of deals to new customers. Perhaps you should give current customers those over a certain number of years something to keep Direct TV away from your door. I contacted Customer Service today to discuss my bill. When I finished talking with the representative, I asked if there were any service or age discounts from my monthly bill.
I was assured by a promotional representative named Tyra that all I had to do was go to a Time Warner Office and show my I. After waiting 45 minutes at a branch office, I was abruptly told there were no discounts including no Senior Citizen Discounts.
I asked why I had been told to come in and join the huge waiting crowd just to find out that I had been lied to by one of their Customer Service Representatives. The agent merely repeated that there were no discounts and asked me if that was all I wanted. Bravo for the training these people get.
I called and they rebooted the system again the next day same thing. I had to go and get a prepaid phone plus minutes to call you people i am out 40 for the minutes and I also did not get any information that i needed for my sisters funeral for Friday.
I wish I got his name because man what a difference it made. I think and know that they are as bad at Customer Service as Russia. We have a weak signal, obvious because of the distortions we see, yet you constantly advertise how good your new offers with your football coach. A tech put a signal booster on earlier in the summer, but we still have a weak signal.
Service after the sale is necessary for customer satisfaction. Pamela is my wife. Only had distortions like we have here when there was a bad storm. I have plenty of time.
I have received my first bill..!! Customer care was kind enough to wave the fees. Time Warner has very nice people I can talk with because I do not have TV or internet service — I think this is the communication service Time Warner is boosting about. I just had a terrible experience. I was told that I could put cable and internet on hold and leave the phone service connected. Now I found out that the phone service is also disconnected and can not be reconnected.
We are thousands miles away from home and now without the phone service. The worst part about the is the attitude of the customer care representatives. Reception is and has been bad for a long time. Customer Service continues to promise technical support will come and install new cable from the street to my house but they never show up or call.
The picture flutters and has intermittent noise. I am very,very disappointed in Time Warner. I have had cable with them for 30 years and this year has beenupsetting to me. My cable was out in ice storm in march I have called and left messages and I called local and spoke with employee about this.
After 3 days with no cable I put the cable wire up myself so I could use T. It is held together by red electrical tape. I stopped paying bill and you were here right away to either collect money or turn off cable.
I showed the man how I had it put together and paid him. He asured me someone would be out to replace wire. You still have not fixed my cable problem but you sure run out here to get your money. I talked to customer service last nite and was told it had been fixed-it has not. What is your problem? If you can send people here to get money the you sure as hell can send somebody to fix my cable line.
A wire is hanging from a pole out side our business entrance, it has a very low position and it is cutting traffic coming in and going out of our parking lot Communication with Time Warner is almost impossible. We are out of business because of that. Called a phone that shows on line, it is disconnected. Called an other , none of the choices would allow me to talk to a costumer service agent…total 5 phone numbers for nothing…what a great company.
Would anybody be able to do some thing…???? This has been the worse experience ever I have been a time warner cable customer for over 10yrs I recently wanted to upgrade my package to the promotional package and 2days of back and forth being bare and switched and 3hours of waiting for a technician to show I still have no upgrade no cable and the only advice I got from supervisor janed id to call back to cancel no reschedule in a smug like unprofessional demeanor told me retention was closed.
Some experience how does a company have so many employees that are not held accountable nor do they show even the slightest remorse for the inconvienience for a semi disabled woman that has to stay by the window just to make sure the work will be done. We were unable to retrieve your account information and apologize for the inconvenience. I am tired of recording a show and because of the sports going over there time my show only records the first half.
This is the most confusing customer service ever. I spent over an hour on the phone and on line tuesday. Was transferred to Ohio customer service and they could not access my account. Talked to people I could not understand, hung up,was transferred to some one else for additional help, however it again was a person instead of on-line chatting.
Am very unhappy with time warner and their lack of Customer Service. Also two different phone numbers. For the last two years I have dealt with my parents time warner problems, I have had to replace the internet and cable box over 6 times and the outside wiring has been replaced twice. They never can really help and customer service has been so rude been hung up on several times yet they never seem to help. This country is tied of division, tired of Fox type of poison communication.
Fox is where you go to insult your head, call them names because. The menu guide software continues to get worse. It non-responsive, freezes and always have to wait on the guide. It is really bad.
It very poor example of customer service that you say you pride yourself on. Jeremiah Marchesano Account Excutive. Jeremiah patently tooks me through the whole process, including a follow up call to make sure we got set-up and ready to roll with the Cable service.
Stero working, TV great, Net Flix connection great. Where did you guys get this guy? Go see Jeremiah if you want the Best Experince possible. Recently I received a letter from time warner that they are going to raise my bill. I went through this not to long ago and we worked something out. I know right now that if they raise my bill again I am looking for another network for both internet and cable this is ridicules maybe if they would quit running these specials for I am tired of going through this and half.
The time loose service. I was not happy awaking one morning to the new channel line up, even though I knew it was coming. TV viewing at the end of a long work day is not longer efficient or pleasant, and the lineup guide is such small print you need binoculars to read, hunt, and search for once familiar channels…this is an upgrade that is not user friendly. I have just spent the most unproductive day I think any customer could have with any company.
Nobody could help me, I was transferred to seven different centers, all around the world. I ask to be transferred to the Kansas City center and was not able to get there.
I tried to get to the Lees Summit center, no one could find it in your database. I called the telephone number give me and would be sent everywhere but where I wanted to go. I will be calling someone with better service. Stivenson came on the day scheduled, was on time and very professional and helpful. I had lots of silly questions about the equipment and he was patient and informative.
I am super busy and rarely make time for reviews but I wanted to acknowledge Stivenson for his superb service. He should be commanded by Time Warner. I went in there to turn in the equipment because we would not be needing it. Whenever I call I can expect an hour on hold or at least an hour to get anything completed.
He was so up beat, professional and just nice, a complete contrast what I get over the phone from Time Warner. For me to take my time to compliment someone meant he was exceptional. If you all have an employee of te month, throw his name in the hat.
I also reported that I was unhappy with the planned increase in my monthly bill as it seemed an underhanded way to just increase my monthly charges. When I told the customer service this, she immediately dismissed what I was saying and told me that I was just unaware that I had signed up for a promotion.
She then proceeded to not only NOT prevent my service charges from increasing, but tried to upsell me to the NFL red zone which would increase my monthly bill to even more than what I was already unhappy about.
What a disappointing call. This whole experience has made me very distrustful of TWC. Far too many lies and unqualified service attendants. We are rightfully due recompense from TWC. Two months free cable and internet allowance is not too much to ask, but I now seriously doubt anything will be done to rectify the problem.
We just got stuck and we deal with it to our best profit. TWC, we hold no grudge and wish you the best in improved customer service. Your customers deserve prime service from you for paying good money for your products. I have spent over four hours and talked to over seven people and still have not gotten what I want.
Worse day yet with service. Will be shopping around for new service tomorrow. Everything else and all other channels were fine. Why would someone reboot the cable box when it is working fine; the feed from 1 channel is not. If you are still facing any doubts, check out the numbers listed below:.
A fantastic cable telecommunication firm, Time Warner Cable Inc. Then later on in , it had been recognized by this current name. Multiple types of regional products and services are being offered by the company like digital phone services, cable internet, advertising etc.
TheTime Warner cable customer service number is 24 hrs available for your assistance. At presently, it has been rendering its serving in around 31 divisions with a main head office in New York. Whenever you need any type of support from company associates, must contact at Time Warner cable customer service number. Your email address will not be published. Please click here if you are not redirected within a few seconds. Toggle navigation Customer Care Number. Leave a Reply Cancel reply Your email address will not be published.
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The Time Warner Cable fashionlosdaeroh.cf set up in and famous for offering digital phone services, cable internet, new channels, advertising etc. Contact at Time Warner Cable Customer Service number for getting cable TV connections offered by this corporation.
Time Warner Cable Internet Customer Support Service Phone Number The customer support phone number of Time Warner Cable Internet is + / + (Click phone number to . Time Warner Cable customer service phone number along with tips, reviews, hours and other useful links/5(80).
Spectrum offers faster Internet service than most of our competitors. Although Spectrum offers speeds up to Mbps*, most devices do not support the speeds delivered by the service. Many factors can affect speed performance, including the age of the device, existing software, and any viruses or malware. About the Time Warner Cable Customer Service: It is one of the most talented and dedicated customer service department in the US. It offers services in all the issues related to Time Warner Cable. Time Warner is become that much expensive in the worldwide .