She was blown away by the incredible act of service, and posted the encounter to Facebook with this comment:. In Target at Triangle Town Center. A kid came in looking for a clip-on tie for a job interview this afternoon. The store only had regular ties, so this awesome Target team member took the time to help the nervous teen put on his new tie, tuck in his shirt and then showed him how to give a proper handshake and tackle a few tough interview questions!
As the kid exited the store, a bunch of supportive Target team members cheered him on! The post subsequently got thousands of likes and was picked up by the media, causing it to go viral. There were no complicated customer service techniques at work here, just a desire to help a customer in need and to put forth that extra effort to make a customer's life better.
Photos of Target - Audrey D. Hurn called the Ritz and discovered that Joshie had been found. He asked the Loss Prevention Team at the hotel if they could take a picture of Joshie on a lounge chair to support what he had told his son. The staff not only took pictures of Joshie in a lounge chair, but also of him hanging out with other stuffed friends, getting a massage, driving a golf cart and doing other activities around the resort. In addition, the staff put all of the pictures in a binder and created a Loss Prevention ID card for Joshie.
In Chapter 1 of Be Your Customer's Hero , we spoke about how great customer service involves putting aside what is going on in your own life and focusing on the needs of others. This New Jersey waitress took the concept to a new level and what happened in return will blow you away.
The story begins as two New Jersey firefighters walk into a restaurant at 6 a. A hour fire battle had been on the news that evening, and the waitress had been following it closely. When the firefighters went to pay their check, they were handed this guest check with a handwritten note from their waitress, Liz Woodward. The firefighters were touched by the gesture , and one of them posted the receipt to Facebook with this message:. I definitely urge my friends to make a trip out and support the business, and if Liz happens to be your waitress, tip big.
The firefighters encouraged others to contribute to the campaign:. Liz was facing challenges with her own family, but she could still appreciate the sacrifices of others and demonstrate that while on the job. In customer service, acts of kindness are their own reward, but in this case, the reward was more than could be imagined. Destiny Carreno Facebook Page: Is there a difference between customer service and kindness? This story was shared by Destiny Carreno , who observed the interaction while in the restaurant.
Neither of us knew what help he needed, and the cashier suggested a few things before he figured out the gentleman needed help cutting and eating his meal. Not to get away from helping him, but to wash his hands and put gloves on! At that point, the tears started to gather in my eyes. My heart was so appreciative for what he did. This employee, who put everything on hold for this man, went above and beyond his responsibilities sic to help this handicapped customer out.
That was the kindest and most humble thing I had ever seen. The article asks if this is customer service or kindness? It appears that Luka was all set to learn a valuable lesson about responsibility; however, he ended up learning lessons about perseverance and customer service as well. Luka wrote the following to Lego to tell them of his unfortunate parting with Jay ZX. Yet how often do we see people in service jobs that look like they want to be somewhere else and couldn't care less about whether you receive a good experience or not?
Of course these service jobs can be difficult and exhausting. Therefore it is the manager's responsibility to make sure the customer service team stays motivated. So what are the best tips to keep up the morale? The way that we do business has changed in recent years, placing more emphasis on both employees and customers. The latter is proven to increase productivity and social tools on the company intranet mean that internal staff can easily find information and people.
In the past a company intranet was really just a simple repository for sharing files and documents. Generally, in this kind of set up, the company executives would be the only ones with access to certain business processes and, more importantly, knowledge generated by employees. The modern intranet is a completely different animal and one that as well as social aspects and shared workspaces , is possible to connect to from any location with an internet connection.
This is of course ideal for field staff and for enabling more flexible working plans. At the crux of this is trust. This means that they will not in turn work to the best of their ability. A social intranet can help with this as it means that staff can generate content themselves, which can help them and others to do their job properly. Activities as simple as blogging can really make staff feel that they are more valued. As discussed, a good modern intranet setup can help with this, as can ongoing training and development.
This will ensure that employees are happier, feel that they have a voice within the company and essentially, will improve productivity, morale and ultimately, profits. Initial training is of course vital when an employee joins a company, but often they have induction training which may last a couple of weeks and then nothing more. Offering ongoing training to your frontline employees shows them that you are willing to invest in them and allow them to develop further professionally.
Treat each customer as if they are the only one! This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back, perhaps even to make or break the company. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.
When you encounter a familiar plan, you just ask one question: What ELSE could we do? He is not dependant on us, we are dependent on him. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. It's much more art than science in some of these other areas and not just about the facts but about how you are conveying them.
Davidow The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more. Comments Have your say about what you just read!
Customer Service Quotes. This page is a collection of inspirational Customer Service Quotes.. Customer service is nothing more than helping your customers. The more you help people get what they want, the more you will get what you want.
An extensive collection of inspiring customer service quotes to delight and motivate your team.
inspirational customer service stories. We all love a great customer service story. From the cashier who helps an elderly lady to her car during a thunderstorm to the airline CEO who gives up his seat for an ill passenger, stories of great service impress us, move us, and inspire us. The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. – Richard Branson Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or.
Aug 24, · A “wow” customer service story is a powerful, inspirational thing, resonating not only with the customer a business touches directly, but with the people whom that customer . Motivation is a crucial element for the performance of any workforce, but especially for employees working in customer service. Since customer service is the product of human interaction, a positive service experience can never result when one side is unmotivated.